Service numbers

Hygiene Passport Customer Service

Hygiene passport tests

You can contact the nearest proficiency examiner for information on the locations and dates of passport tests > List of proficiency examiners

Information about the hygiene passport and the proficiency test >

Customer Service: email and Service number

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Customer Service number +358 29 530 0402 Tuesdays 9.00 - 12.00 am

 Proficiency examiners should primarily contact Evira through the Question bank >

Import and export of pets and horses: EU-countries, Norway and Switzerland

  • Telephone helpline for import and export of pets and horses between EU-countries, Norway and Switzerland +358 29 530 0401.
  • Mon-Wed 9.00 - 11.00.
  • Email helpdesk > ehyt at-merkki-kapea.gif : 0 kB
  • NB! No customer service via telephone monday to wednesday 17.-19.10.2016

Import and export of pets: Non-EU countries

Enquiries are replied by email

  • Commercial import ( 6 animals or more, or animals travelling unaccompanied), questions related to pets >
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  • Questions related to animals travelling accompanied, not imported commercially or less than 6 animals > kolmasmaa at-merkki-kapea.gif : 0 kB

NB! As concerns export of live animals to non-EU countries, the exporter shall contact directly the Embassy or the authorities of the country of destination.

Import of food of animal origin

  • Questions related to food of animal origin delivered to Finland from other EU Memeber States > ensisaapumisvalvonta /files/images/at-merkki/at-merkki.gif : 1Kb
  • Questions related to food of animal origin or living animals exported from Finland to countries outside EU >
    vienti.elaintuotteet /files/images/at-merkki/at-merkki.gif : 1Kb

Enquiries related to rabies antibody tests

Enquiries are replied by email

Email helpdesk:

Enquiries related to rabies antibody tests > rabieskyselyt at-merkki-kapea.gif : 0 kB

  • We strive to send the results by post to the sender within two weeks after the receipt of the sample.
  • The results of rabies antibody tests are not given over the telephone or by email.

Helpline to veterinarians:

Veterinarians can call about rabies antibody tests through Evira's telephone exchange Mon-Fri 12.00 - 14.00.